Where a document is returned to Student Records as undeliverable, Student Records can mark that order item as “Failed Delivery”. This is important because these records will now be visible to a student via myPass. If this field is not set, it would appear to the student on myPass that the order item was successfully “Sent for Delivery.” This could be very confusing to a student or recipient if they have not received the document.

Where a credential order is marked as “failed delivery”, the Document Order Notification Processor is initiated to send a message to the student.