Student Records has the option of reconciling the printed documents that come back to them for manual delivery.

reconcile_printed_document_for_manual_delivery.vsdx

The following terms have been included to assist with the understanding of the process detailed within this document.

The diplomas and/or certificates that are awarded to Students by Alberta Education upon the achievement of all credential requirements. E.g., Alberta High School Dicl Diploma and Certificate of High School Achievement.

The transcript contains a set of official information about a student's academic history in the Alberta Education system including Official Marks and Credentials. The transcript contains only the official mark (and components that were selected to arrive at the official mark) for each course completed. There is no history of attempts.

The physical document created by the transcript process. It is sent to a printer and produced on a paper which contains a pre-printed logo and may contain other security elements.

A Mailing Sequence Number is a unique number that is applied to every document in a PASI print job. These numbers are printed on the top right hand corner of the designated mail address window. This sequence number helps track the documents that get printed on a given print job. The Mailing Sequence Number is used by Service Alberta in the following ways:

1. To verify the total number of documents printed in a given print job and ensure documents are not printed twice or missed.

2. To ensure the total number of documents parameter identified in the job sheet matches the total number of documents printed

3. To find a particular document that needs to be pulled from being automatically mailed out to the recipient due to an unforeseen issue.

This scenario begins where Student Records receives printed documents that had been identified to come back for manual delivery.

1. Student Records finds the last sequence number from the Print Job Delivery Notification.

2. Student Records compares the transcripts received to that number to ensure that the total number of expected documents have been returned.

This scenario ends with all expected documents being received by Student Records.

This scenario starts from step 2 of the Primary Scenario where Student Records determines that not all Credentials have been received that should have been received.

3. Student Records determines the sequence number of the missing document.

4. Student Records contacts the PASI Operational Support team and the Print Service Provider.

5. Student Records decides Document Order Item must be re-ordered.

This scenario continues with the “Manage Student Credential Item” re-order sub-process.

This scenario starts from step 2 of the Primary Scenario where Student Records determines that not all Transcripts have been received that should have been received.

1. Student Records determines the sequence number of the missing document.

2. Student Records contacts the PASI Operational Support team and the Print Service Provider.

3. Student Records decides Document Order Item must be re-ordered.

This scenario continues with the “Manage Student Transcript Item” re-order sub-process

This scenario starts from step 4 of Alternate Scenario #1 where Student Records determines that not all documents have been received that should have been received, but the document can be reprinted without creating a re-order.

This scenario continues the Troubleshoot Print Delivery sub-process.

The following artifacts are either consumed by or are provided as output from the process identified above.old”.

Approximately 170,000 transcripts get ordered per year with approximately 35,000 being printed and physically delivered. The remainder are delivered electronically to the Post-Secondary Institutions through the ApplyAlberta electronic interface. The peak time for transcript ordering/processing/printing is at the end of the typical school year around June, however, orders will come in for processing throughout the year. Next to the year end, the scheduled transcript runs that are scheduled via Control Schedules in PASI will be the next highest volume. These will occur following every diploma exam sitting