From time to time, the Student Records team is responsible for deleting credential number that has been previously awarded to a student. Deleting a credential number results in the record no longer being visible externally and the awarding being “undone” - the deleted credential number is no longer considered valid. This would only occur under a situation such as:

• A ministry error has occurred where the student should not have been awarded the credential in the first place.
• The student has been caught cheating. This would typically be the result of a thorough investigation into the situation.

revoke_credentials.vsdx

A credential is considered ‘awarded’ after the credential number has been assigned to the record. ‘Awarding’ credentials is a PASIprep function that a Student Records user completes. Awarding may be completed on a single student basis or in bulk. This document speaks to awarding credentials for an individual student.

An ‘order’ is a mechanism to collect relevant data required to generate and deliver a document. Orders are used to generate all document types (credential, transcript, letter) regardless of whether payment is required or not. The document may be delivered electronically or via print and physical delivery.

‘Deleting’ is a PASIprep function that allows Student Records to delete the credential number and awarding credential information from the student's record. This is only used in rare scenarios where the student should no longer have that credential number awarded to them.

This scenario begins where the Student Records user would like to delete or remove a credential number from a student's record where it was previously awarded and ordered.

1. Student Records deletes the order item associated with the credential number using the myPass View Credential Order Item Details page and the Status Change dialog (uses the Update Document Order Item service).
2. Student Records deletes the credential number from the student's record using the PASIprep View Awarded Credential screen and the delete dialog (uses the Submit Credential Delete Reason service).
3. Note: Credentials may only be deleted where they have previously been awarded to the student.

This scenario ends with the credential number being deleted and a delete reason specified and saved.

This scenario begins where a credential has been awarded to the student and ordered which delivery attempted.

1. Student Records updates the document order item for the credential number with a status of Failed Delivery or Delivered In Error.

This scenario continues from Step 2 of the Primary Scenario. Note: All document order items for the credential number must be cleaned up via the steps in either the Primary Scenario or Alternate Scenario #1 before the credential number may be deleted.

Where a credential has been awarded to the student but not ordered, this scenario begins from Step 2 of the Primary Scenario.

Not Applicable.