Users with access to myPass can log in to request, create, and submit payment for a new transcript order. This screen is to be used by Students and Connected 3rd Parties.

The following terminology has been included to clarify the terms used in this document.

A connected 3rd party is an individual who has received authorization from the student to access their student information using the myPass functionality.

This scenario begins with a student or connected 3rd party logging into myPass.

1. Requestor selects an option to order a new transcript.
2. Requestor selects the student that the transcript is required for.
3. Requestor enters the transcript order and order item details using the New Transcript Order Item myPass screen.
4. Requestor reviews current marks for student via the DAR. Note that this is an optional step for the public user.
5. Requestor saves details.
   1. This results in a transcript order/order item record being created using the Construct Document Order service
   2. When the status changes to “Ordered” PASI will call the PED Send Message Service to send a 'Transcript Request Received' myPass message to the student.
6. Requestor reviews the transcript order details and order costs.
7. Requestor submits payment using EPS functionality.
   1. myPass redirects the user to EPS to enter payment informatio
   2. When the user is returned to myPass, myPass queries EPS to determine the status of the payment.
   3. myPass updates transcript order and order item statuses to “Ordered” as a result of successful transcript order payment.
8. Requestor reviews and prints their receipt.
9. Requestor waits for their order to be processed.
10. PASI processes and delivers the ordered transcript.
    1. When the status changes to “Sent for Delivery” PASI will call the PED Send Message Service to send a Transcript Sent Message myPass message to the student.
11. Recipient receives the ordered transcript.

This scenario ends with an ordered transcript being delivered to the recipient.

This scenario continues after step 6 of the Primary Scenario where the Requestor wants to order transcripts for more than one recipient. Steps 4, 5 and 6 of the Primary Scenario are repeated for each recipient.

This scenario continues with step 7 of the Primary Scenario.

This scenario continues after step 7 of the Primary Scenario. After reviewing the entered order details and the associated costs, the requestor decides not to proceed with the order.

1. Requestor chooses to cancel the transcript order and order item.

• The Order and Order Items are updated via the Construct Document Order service.
  • When the status changes to “Cancelled” PASI will call the PED Send Message Service to send a 'Transcript Request Cancelled' myPass message to the student.

This scenario ends with the transcript order and order item being cancelled by the requestor and removed from the system.

This scenario continues after step 8 of the Primary Scenario where the payment for the transcript order is declined. This scenario can continue with:

• Step 8 of the Primary Scenario if the requestor would like to retry payment, or

• Step 7 of the Primary Scenario giving the requestor the opportunity to cancel the order as per the steps outlined in Alternate Scenario #2.

This scenario continues after step 7 of the Primary Scenario. In this scenario the Requestor doesn’t successfully complete the payment process for the Document Order and PASI cannot confirm with EPS2 on whether the payment has been approved or declined.

The Requestor attempts to submit payment for the order but either doesn’t successfully complete the process, or encounters connectivity issues and is not returned to myPass successfully.

8. Requestor to wait for reconciliation. The user can trigger the EPS2 payment reconciliation process method_1_-_user-triggered to attempt to reconcile their payment.

a. PASI will attempt to reconcile the payment with EPS after the next visit the requestor makes to myPass or the next time PASI starts up.

• This scenario continues based on the status of the payment after the reconciliation:
• This scenario continues with step 9 of the Primary Scenario if the payment is approved.
• This scenario continues with Alternate Scenario #3 if the payment is declined.
• This scenario continues with step 7 of the Primary Scenario if the payment was lost (timed-out)

This scenario continues with step 8 of Alternate Scenario #4 if the payment is still In Progress. In this case, the requestor is instructed to wait for the payment session to timeout at which time the payment will be reconciled.

Note: If the user doesn't initiate the reconciliations process, then the EPS2 payment reconciliation method_2_-_scheduled_task will triggered based on the preconfigured time (e.g. 46 mins). If this process determined that the payment status is still outstanding and set the status of the payment item to 'Payment not Received' then, a PED send_message method is called to send a myPass message to the user to inform that the payment on their transcript order is still pending.

This scenario starts after step 10 of the Primary Scenario. In this scenario, when attempting to process and/or deliver the transcript, PASI places the order item on Hold. PASI attempts to process and deliver the Transcript Order Item, but encounters an issue that needs to be resolved by Student Records.

10. Student Records investigates and addresses the system hold as per the “Process System Hold Document Order Item” sub-process.

This scenario continues with step 10 of the Primary Scenario.

This scenario starts after step 10 of the Primary Scenario. In this scenario, after the transcript order item has been created it, Student Records applies a User Hold to it to complete some investigation.

11. Student Records investigates and addresses the system hold as per the “Process User Held Transcript Order Item” sub-process.

This scenario continues with step 10 of the Primary Scenario.

This scenario starts after 10 of the Primary Scenario. In this scenario, the ordered transcript was attempted to be delivered, but was returned to student records.

11. Student Records processes the returned mail by updating the order item to reflect that the ordered transcript was returned as per the “Manage Student Transcript Order Item” sub-process.

• When the status changes to “Failed Delivery” PASI will call the PED Send Message Service to send a 'Transcript Order Undeliverable' myPass message to the student.

This scenario ends with the Recipient not receiving the ordered transcript.

This scenario continues from step 4 of the Primary Scenario where the Requestor is not a public user who is entering their first ASAP order item.

This scenario continues from step 6 of the Primary Scenario allowing the user to save their order details.

This scenario continues from step 5 of the Primary Scenario where the user chooses not to proceed with saving the order.

6. Requestor abandons the order and does not save any changes.

This scenario ends with no transcript order/order item being saved to PASI.

This scenario begins after step 5 of the Primary Scenario #1 where the requestor requires the printed document to be certified and authenticated.

1. Requestor receives the Certification Instructions Reminder Message with certification and authentication instructions in the myPass Messages area after PED has sent the Certification Instructions Reminder Message notification.
2. Requestor submits the certification and authentication requirements to Alberta Education for processing.
   1. Note: The details of the requirements and process are captured within the Certification Instructions Reminder Message details.

This scenario occurs along-side the processing of the document in the Primary Scenario and results in the printed document being delivered to the recipient with all certification and authentication processing completed.

As of 2015, Alberta Education receives 170,000 transcript orders. Out of these orders, 35,000 do not come in through ApplyAlberta.

The expectation moving forward is that as students gain access to the myPass application and can see their mark information and the transcripts that have been generated, the number of manually entered transcript orders will reduce over time.

Peak times will exist for transcript order creation around the diploma exam writing sessions to be held in January, April, June, August and November.