Managing Digital Student Document Problem Reports

Managing Digital Student Document Problem Reports is one of the functional areas to consider when Integrating with PASI.

Services

Architectural Considerations

The following questions should be considered when Managing Digital Student Document Problem Reports in addition to the general considerations when Managing Data within PASI.

What is the software application approach used to report Digital Student Document problem reports?

When a Digital Student Document quality assurance failure is recorded, it will automatically trigger creation of a Digital Student Document problem report.

A software application may provide functionality to report Digital Student Document problem reports for all Digital Student Documents created by the software application organization that have failed a quality assurance review.

Software application functionality to report Digital Student Documents requiring quality assurance review may have list and filtering criteria to allow software application users to search and find such Digital Student Document problem reports. Filtering criteria such as:

  • Created by Organization/School
  • Document Category
  • Document Type
  • Problem Type
  • Is Relevant

What is the software application approach used to record Digital Student Document problem report resolutions?

Organizations must take action to investigate and resolve Digital Student Document problem reports.

A software application may provide functionality to record Digital Student Document problem report investigation confirming if there is problem and action taken to resolve the underlying document problem. In the case where the Digital Student Document problem has been resolved, which can include rejecting the problem report to indicate there is no problem, the software application may also provide functionality to record problem report resolution details including:

  • Resolution Code
  • Reporting User Email

What is the software application approach used to ensure Digital Student Document problem report data is set correctly?

There are numerous factors that determine how Digital Student Document problem report data must be set when creating Digital Student Document problem report or recording Digital Student Document problem report investigation results.

A software application must enforce and/or or allow application software users to specify the following when recording Digital Student Document problem report investigation results details:

Data Element Format Required Recommendations
Is Resolved Boolean Yes
  • True if problem Resolved or False if problem not resolved
Problem Type String Yes
  • StudentDocumentProblemType must be set to a valid PASI Digital Student Document Problem Type code.
  • PASI Digital Student Document Problem Type codes must be obtained using the Get PASI Code Values service.
  • Software application must use PASI Code Values data to populate document Digital Student Document Problem Type available for use/selection.
Problem Resolution String No
  • Value must be an appropriate StudentDocumentResolution code value.
  • PASI Digital Student Document Resolution codes must be obtained using the Get PASI Code Values service.
  • Software application must use PASI Code Values data to populate document Digital Student Document Resolution codes available for use/selection.
Student Document Problem Reported By User Email String No
  • ReportingUserEmail must be the email address of the person recording the Digital Student Document problem report resolution.