The service is used to manage Student Document Problem Report information in PASI.

This service can be accessed by systems with the Submit Student Document User role.

Access is aligned based on the action being performed (Adding a new Record, Resolving an Existing Problem or Rejecting an Existing Problem) as outlined in the Student Document Problem Report Data Access Rules.

A request to use this service will include (* denotes mandatory information):

• Student Document Reference ID *
• Student Document Problem Reference ID *
• PASI Core Version *
• Student Document Problem Type *
• Student Document Problem Is Resolved *
• Student Document Problem Reported By User Email
• Student Document Problem Resolution

The following rules are used to validate the information provided in the request:

• Rule 9023 - Empty Update
• Rule 65030 - Cannot Delete a Document Marked as Relevant
• Rule 65035 - Cannot Mark Problem Report As Not Resolved
• Rule 65036 - Problem Report Missing Required Information
• Rule 65039 - Problem Report not on Student Document
• Rule 65068 - Duplicate Student Document Problem
• Rule 65071 - Invalid Student Document Problem Resolution
• Rule 65114 - Add Student Document Problem Report Data Restriction
• Rule 65115 - Resolve Student Document Problem Report Data Restriction
• Rule 65116 - Reject Student Document Problem Report Data Restriction

Once the request information has been validated the following will occur:

• If the RefId does not exist in PASI then a new record will be created
• If the RefId does exist in PASI, then the record will be updated.
  • Student Document Problem Report Reference Id - Taken from the request Information.
  • Student Document Reference Id - Taken from the request Information.
  • Problem Type - Taken from the request Information.
  • Reported by User - If the record is being created, then taken from the CallerInfo.
  • Reported Date/Time - If the record is being created, then will be the current date and time.
  • Reporting User Email - Taken from the request Information.
  • Resolution Taken - Taken from the request Information.
  • Resolved by User - Only set if NULL and the request has “Is Resolved” as true. Then taken from the CallerInfo.
  • Resolved Date/Time - Only set if NULL and the request has “Is Resolved” as true. Then will be the current date and time.

If Resolution Taken = Document Deleted or Document Replaced, the Is Deleted value is set to Yes/true on the Student Document record. When this happens the Student Document CurrentStudentDocumentDetailId record version is updated to match the new Student Document Detail record.

Where a new problem or update to problem is passed in through this service, the Is Result of Failed QA? will always be set to “No”.

The usage of this service is audited using Service Auditing including the auditing of Caller Information.

Changes to problem records are captured as a new record within the Student Document Problem Detail table, ensuring that older versions of that record reflect the history of the record.

A successful response to this service will include (* denotes mandatory information):

• Student Document Problem Reference ID *
• PASICoreVersion*

If not successfully updated, the response identifies the one or more validation rules that failed.