This process outlines the general process that the users would follow to review and perform actions to resolve reported problems on an uploaded Student Document.

manage_student_problems.vsdx

This scenario begins when PASIprep identifies the need for the user to manage a document with a reported problem.

1. The School/Authority user reviews the documents with unresolved problems.
   1. PASIprep users: Using the List Student Document Problems screen.
   2. Integrated Users: Using the Get Student Record Document List service.

This scenario ends as there are no unresolved problem documents to manage.

This scenario begins when PASIprep identifies the need for the user to manage a document with a reported problem.

1. The School/Authority user reviews the documents with unresolved problems.
   1. PASIprep users: Using the List Student Document Problems screen.
   2. Integrated Users: Using the Get Student Record Document List service.
2. The School/Authority user views the Student Record Document with an unresolved problem.
   1. PASIprep User: Using the View Student Document Details, which calls the Get Student Record Document and Get Student Record Document Image services.
   2. Integrated User: Using the Get Student Record Document and Get Student Record Document Image services.
3. The School/Authority user reviews the document to determine if the problem is valid.
4. The School/Authority user determines there is no problem with the document and therefore, they reject the problem report.
   1. PASIprep User: Using the Reject Student Document Problem Dialog from the View Student Document Details screen, which calls the Submit Student Record Document Problem Report service.
   2. Integrated User: Using the Submit Student Record Document Problem Report service.

This scenario continues with step 1 of this scenario until there are no unresolved problem documents to manage.

The scenario begins after step 4 in the alternate scenario #1 when the user determines there is a problem with the document.

1. The School/Authority user performs the required action through the Manage a Student's Record process to resolve the problem with the document.
   1. Note: actions required to resolve a problem may include the Manage a Student’s Record process.
2. The School/Authority user indicates the problem has be resolved for the Student Document.
   1. PASIprep User: Using the Resolve Student Document Problem Dialog from the View Student Document Details screen, which calls the Submit Student Record Document Problem Report service.
   2. Integrated User: Using the Submit Student Record Document Problem Report service.

This scenario continues with step 1 of the alternate scenario #1.