PASI Knowledge Base

Table of Contents

Additional Options for Establishing a myPass Connection

If a user is unable to create a connection to a student from the Obtain Access to the Student Information via myPass screen, they may be directed to this screen. This screen will provide the user other options they may have to obtain access to the student's information.

Configuration

English Browser Title Obtain Access to Student Information - myPass
Page Title Additional Options for Establishing a myPass Connection
Breadcrumb Obtain Access to the Student Information via myPass
French Browser Title Accéder aux renseignements de l’élève dans myPass - myPass
Page Title Autres options pour obtenir l’accès à myPass
Breadcrumb Accéder aux renseignements de l’élève dans myPass

Security Requirements

To access this page a user need to successfully log into myPass with their Education Account credentials.

Page Description

The page description contains the following information:

English Text Alberta Education was unable to establish a connection with the details provided. Below are additional options you can try to establish a myPass connection.
French Text Alberta Education n’a pas été en mesure d’établir de connexion au moyen des données fournies. Vous trouverez ci-dessous d’autres façons d’obtenir l’accès à myPass.

Request Information

This section summarizes the information the user entered from the Obtain Access to the Student Information via myPass page.

The French translations for this section are all available on the Obtain Access to the Student Information via myPass page.

Access Options

This section outlines the various options available to the user.

English Text Access Options
French Text Options pour obtenir l’accès

By Cell Phone

This option is available when the user:

  • Provided a cell phone number, and
  • Indicated they were the student and the entered cell phone number matches any of the active phone numbers stored on the PASI profile for the student and does not match any phone numbers for the student’s parents, and
  • Indicated they were the parent/guardian of the student and the entered cell phone numbers matches a phone number associated to one (and only one) of the parent/guardian records associated to the student and does not match any phone numbers for the student
English Text

By Cell Phone

We may be able to activate your connection if you add your cell phone number ({cell phone}) to your Education Account profile.

  • Click here to update your Education Account.
  • When you are done, click 'Try Again'
French Text

Par téléphone cellulaire

Nous serons peut-être en mesure d’activer votre connexion si vous ajoutez votre numéro de téléphone cellulaire ({cell phone}) à votre profil de compte Education.

  • Cliquez ici pour actualiser votre profil de compte Education.
  • Une fois votre profil actualisé, cliquez sur « Réessayez ».

Where:

  • {cell phone} is replaced by the cell phone number entered on the obtain access screen.
  • The here link is a link to PED profile update. Opens in a new browser window so the student can come back to click the “try again” button.

Try Again Button

English Label Try Again
French Label Réessayez

When this button is clicked the user is directed to Obtain Access to the Student Information via myPass screen.

By Email Address

This option is available when:

  • The user indicated they were the student, and
  • The student has an active email address in PASI
English Text

By Email Address

We may be able to activate your connection by sending you an Access Code to {masked email}. If you recognize and have access to this email address, click the Email Me button. We will email you an Access Code that can be used to activate your connection.

French Text

Par adresse courriel

Nous serons peut-être en mesure d’activer votre connexion en vous envoyant un code d’accès à {masked email}. Si vous reconnaissez cette adresse courriel et que vous y avez accès, cliquez sur le bouton Envoyez-moi un courriel. Nous vous enverrons un code d’accès que vous pourrez utiliser pour activer votre connexion.

Where:

  • {masked email} is replaced with the student’s most recent – active email address, masked to only show the first 3 characters and the domain.

Email Me Button

English Label Email Me
French Label Envoyez-moi un courriel

When this button is clicked, the system will:

  • Generate a Signup Access Code for the student with the following information:
  • Send the generated access code in an email
  • Once the email is successful the user is directed to Signup Access Code Successfully Requested page.
Generating a Signup Access Code

A Signup Access Code is generated with the following information:

  • Student = the ASN on the request
  • Expiry Date = 30 days after the current date (i.e. OrderPlacedDate + ExpiryPeriod from config file) file
  • Access Code = generated by the system
Sending the access code email

The following email should be send to the user:

To The student’s most recent active email address
From no-reply@gov.ab.ca
Subject myPass Signup Access Code
Body

To {student name}

You are receiving this email because a recent request was made to Alberta Education for a Signup Access Code to gain access to your student information on myPass.

The following are the details of the user who made this request:

Education Account: {Education Account Email}
Access Requested On: {Date requested}

Signup Access Code: {XXXXXXX}
Expires: {Expiry Date}
One-time use only

How to sign up for myPass?

1. Go to {URL}
2. Enter the Signup Access Code (one-time use only), your Alberta Student Number and your Date of Birth
This signup access code will permit you to access your information on {URL}.

myPass is an Alberta Education self-service website for you to:

  • Order high school transcripts in English and French
  • View diploma exam marks
  • Register to write or rewrite diploma exams with online payment
  • View and print Detailed Academic Reports (DAR)
  • View progress towards a credential (diploma or certificate)
  • Order additional copies of an awarded credential in English or French
  • Receive notifications for important messages

Where:

  • {Education Account Email} - Education Account Primary Email address
  • {Date requested} - Date the email was sent.
  • {XXXXXXX} - Signup Access Code
  • {Expiry Date} - This is the date the access code expires.
  • {URL} – “myPass” = URL of myPass for the environment the letter is generated from.

Note: There is no French version of the email.

By Phone

This option is available when the user indicated they were the student.

English Text

By Phone

Contact the Help Desk. After they validate your identity, they can add your email address ({email address}) to your student profile. Once updated, return to myPass.alberta.ca and try to activate your connection again.

French Text

Par téléphone

Appelez le Help Desk. Après avoir confirmé votre identité, ils pourront ajouter votre adresse courriel ({email address}) à votre profil d’élève. Une fois votre profil actualisé, retournez à myPass.alberta.ca et essayez à nouveau d’activer votre connexion.

Where:

  • The Client Services Help Desk link is a link to the contact information for the help desk.
  • {email address} is replaced with the email address associated to the users education account.

By Your School

This option is available when:

  • The user indicated they were the student, and
  • The student has an active enrolment with a school.
English Text

By Your School

Have your school update your personal information. Ensure that your school adds your email address ({email address}) to your student profile. Once updated, return to myPass.alberta.ca and try to activate your connection again.

French Text

Par l’entremise de votre école

Demandez à votre école d’actualiser vos renseignements personnels. Assurez-vous que votre école ajoute votre adresse courriel ({email address}) à votre profil d’élève. Une fois votre profil actualisé, retournez à myPass.alberta.ca et essayez à nouveau d’activer la connexion.

Where:

  • {email address} is replaced by the email address associated to the users education account.

By Mail

This option is available when:

  • The user indicated they were the student, and
  • The Student has an Active Mailing Address, and
  • The postal code of the active mailing address matches the postal code entered by the user, and
  • The student has not already requested a Self Service Signup Letter within the past 7 days
English Text

By Mail

We may be able to activate your connection by sending you a letter with an Access Code to the address on file. This letter will be sent via Canada Post and may take up to 2 weeks to be delivered. If you would like to receive an Access Code in the mail, click the Send Me a Letter button.

French Text

Par courrier

Nous serons peut-être en mesure d’activer votre connexion en vous envoyant un code d’accès à l’adresse indiquée dans votre dossier. La lettre sera expédiée par Postes Canada et pourrait prendre jusqu’à 2 semaines pour vous parvenir. Si vous souhaitez obtenir un code d’accès par courrier, cliquez sur le bouton Envoyez-moi une lettre.

Send Me a Letter Button

English Label Send Me a Letter
French Label Envoyez-moi une lettre

When the Send Me a Letter button is clicked, the system will:

Creating the Signup Access Code

The Signup Access Code is created with the following information:

  • Student = the ASN on the request
  • Expiry Date = 30 days after the current date (i.e. OrderPlacedDate + ExpiryPeriod from config file) file
  • Access Code = generated by the system
Creating the Document Order

The Document Order is created with the following information:

  • Request Method = Online
  • Order Requested By = Username of the myPass User
  • Education Account Identifier = Education Account ID of the myPass User
  • Order Placed Date/Time = current date/time
  • Order Status = Ordered
  • Document Processing Timeframe = ASAP

The Document Order will contain one Document Order Item with the following information:

  • Alberta Student Number = the ASN on the request
  • Document Type = SelfserviceSignupMyPass
  • Document Delivery Method = AutomatedMail
  • Document Language = EN
  • Number of Copies = 1
  • Recipient Is Student = Yes
  • Recipient Name = the student’s Preferred Name
  • Recipient Address = the preferred/active mailing address
  • Education Account Connection ID = NULL

By Student

This option is available when:

  • The user did not indicate they were the student,
  • The requested student already has a myPass connection, and
  • The requested student is the age of 16 or older.
English Text

By Student

Contact the student and asked to be setup as an “Authorized User” (from the myPass Home screen the student can select “Access to Student Information” and then click the “Add User” link). Once done, the student will provide you with an Access Code that can be used to setup your access.

French Text

Par l’entremise d’un élève

Communiquez avec l’élève et demandez-lui de de vous inscrire à titre d’ « utilisateur autorisé » (écran d’accueil de myPass, option « Accès aux renseignements de l’élève » puis cliquez sur « Ajouter un utilisateur »). Ensuite, l’élève vous donnera un code d’accès que vous pourrez utiliser pour activer la connexion.

By a School

This option is available when:

  • The user indicated they were a parent,
  • The student has an active enrolment with a school, and
  • The student is not an Independent Student.
English Text

By a School

Contact the student’s current school and request to have your information provided for myPass access.

French Text

Par l’entremise d’une école

Appelez l’école de l’élève et demandez qu’on vous fournisse les renseignements pour accéder à myPass.

For Home Education

This option is available when:

  • The user indicated they were a parent, and
  • The user is using myPass in English.
English Text

For Home Education

Click here to notify Alberta Education that you are delivering Home Education to the student.

French Text

Pour l'enseignement à domicile

Cliquez ici pour informer Alberta Education que vous offrez l’enseignement à domicile à l’élève.

Where:

Google Analytics

Accessing this page should be tracked as per the myPass Analytics Guidelines.

©2024 Government of Alberta Contact Us | Copyright and Disclaimer | Privacy