Assessment coordinates the rescore efforts for approximately 500 – 700 (<1000) Diploma Exam Mark Rescore requests each year. These rescore requests are received by Assessment via:

• myPass online rescore requests
• Paper rescore requests (funneled into Assessment via Student Records or directly received by Assessment)

diploma_exam_rescore_process.vsdx

• Diploma Exam
• Diploma Exam Mark Rescore
• Diploma Exam Rescore Request

See Diploma Exam Registration and Mark Submission Timeline

This scenario begins with a student opting to get their Diploma Exam Mark rescored.

1. Student/Requestor requests for a rescore through the Request a Rescore for Diploma Exam Online (Business Process) sub-process before the diploma_exam_mark_rescore_deadline_date_time.
2. Assessment synchronizes with PASI to receive the Rescore Request through the Get Diploma Exam Rescore Request service.
3. When Assessment is ready to initiate the exam rescore process for the Exam Session, an Assessment user will process the rescore requests from the session and submit the requested exams for marking.
4. Once the exams are rescored, Assessment will record the rescored results in their system
   1. Steps 3 and 4 are external processes that are outside PASI's scope
5. Assessment posts/synchronizes the rescored Exam Mark data back to PASI through the Submit Diploma Exam Mark services.
6. Student/Requestor views the rescore result in the View Diploma Exam Registrations and Results screen.

This scenario ends with the Student's Exam Mark getting updated with a rescored mark, and the Student can review the rescored mark in PASI.

This scenario begins with a student opting to get their Diploma Exam Mark rescored, but they decided to submit the request through a paper form instead of online.

1. Student requests for a rescore through the Request Diploma Exam Rescore Manually (Business Process) sub-process before the diploma_exam_mark_rescore_deadline_date_time.

This scenario continues with Step 2 of the Primary Scenario #1.

This scenario follows Step 2 of the Primary Scenario #1, when Assessment would like to view and/pr update Request information before the Exam Mark is rescored.

1. Assessment manages the Request through the Manage Diploma Exam Mark Rescore Request - Admin (Business Process) sub-process.

This scenario continues with Step 2 of the Primary Scenario #1, where the synchronization step is repeated for Assessment integrated systems to get the updated information about the rescore request.

This scenario follows after Step 2 of the Primary Scenario #1, when a non-Assessment user would like to view and/or update Request information before the Exam Mark is rescored. Non-assessment users who are interested in rescore request includes Students, 3rd Party Connection users, and Student Records users.

1. User manages the Request through the Manage Diploma Exam Mark Rescore Request - Public (Business Process) sub-process.

This scenario continues with Step 2 of the Primary Scenario #1, where the synchronization step is repeated for Assessment integrated systems to get the updated information about the rescore request.

This scenario follows Step 1 of Alternate Scenario #2 or Step 1 of the Alternate Scenario #3, when synchronization is required (usually as a result of an update to the Rescore Request) after the user went through the Manage Diploma Exam Mark Rescore Request - Admin (Business Process) and Manage Diploma Exam Mark Rescore Request - Public (Business Process) sub-processes respectively.

This scenario continues with:

1. Step 2 of Primary Scenario #1, if Assessment determines it is time to initiate rescores for the session

This scenario follows Step 1 of Alternate Scenario #2 or Step 1 of the Alternate Scenario #3, when no synchronization is required after the user went through the Manage Diploma Exam Mark Rescore Request - Admin (Business Process) and Manage Diploma Exam Mark Rescore Request - Public (Business Process) sub-processes respectively.

This scenario continues with:

1. Step 3 of Primary Scenario #1, if Assessment determines it is time to initiate rescores for the session
2. Step 1 of Alternate Scenario #2, if an Assessment user would like to view/update the rescore request.
3. Step 1 of Alternate Scenario #3, if a non-Assessment user would like to view/update the rescore request.

This scenario follows Step 5 of Primary Scenario #1 when Assessment determines that the student is eligible to receive a refund of their rescore fees, based on the results of the rescore.

1. Assessment issues a refund for the Rescore Request through the Issue Refund of Fees process.
2. Assessment updates the Eligible for Refund flag through Manage Diploma Exam Mark Rescore Request - Admin (Business Process)
3. Student/Requestor views the refund eligibility information on the View Rescore Request screen.

This scenario ends with the Student receiving the refund for the rescore request.