School/authority users regularly reviews and manages Core Alerts (Work Items) from PASI for their student and school data to address potential or real issues with the data they have submitted to PASI. This process helps ensure the integrity of the data submitted to PASI.

manage_core_alerts.vsdx

• Core Alert
• Work Item

A School/Authority user will need to review and clear Work Items for their data on a regular basis. They can manage these Work Items in bulk either by organization or by student. As Work Items generally represent an issue with the data, they are generally resolved by updating the information that triggered the issue.

Note that in exceptional cases, Student Records may also manage these Work Items on behalf of a School/Authority user.

1. User review a list of Work Items which can be generated using:
   1. List Work Items
   2. View Student - Work Items Tab
   3. Through their integrated SIS which uses the following services:
      1. Get Student Status
      2. Get Section Status
      3. Get Student School Enrolment Status
      4. Get Evaluated Mark Status
      5. get_course_enrolment_status_2018
      6. Get Classroom Accommodation Status
      7. Get Responsible School Status
2. User identifies the information that needs to be updated to clear the work item and makes the update
   1. This is performed using the appropriate sub-process:
      1. Manage Student Information - to update Student-related information
      2. Manage Sections - to update Sections
      3. Managing Student Enrolment to School - to update School Enrolments
      4. Manage Course Enrolments - to update Course Enrolments
      5. Manage Evaluated Marks (Business Process) - to update Course Evaluations
      6. Manage Student Responsible School and School Transition - to update Responsible School information
3. Once the update to the data is made, PASI re-calculates the status of the record which will clear the Work Item if the issue is resolved. User can review the changes they have made as well as the update to the Work Item status

This scenario ends with the data issue resolved and the Work Item removed.

Work Items that are Advices can be cleared by acknowledging them. This is used when user has reviewed the data and decided that no corrective action is required. This scenario continues after Step 1 of the Primary Scenario #2.

1. User reviews the details and acknowledges the work items. This can be done using:
   1. List Work Items / manage_sis_work_items
   2. Through their integrated SIS which uses the following services:
      1. Submit Student Status Acknowledgement
      2. Submit Section Status Acknowledgement
      3. Submit Student School Enrolment Status Acknowledgement
      4. Submit Evaluated Mark Status Acknowledgement
      5. Submit Course Enrolment Status Acknowledgement
      6. Submit Classroom Accommodation Status Acknowledgement
      7. Submit Responsible School Status Acknowledgement

1. Through PASIprep Work Item Card on:
   1. View Student
   2. View School Enrolment
   3. View Section
   4. View Course Enrolment
   5. View Evaluated Mark
   6. View Classroom Accommodation
   7. View School Transition

The scenario ends with the Work Item(s) acknowledged, i.e. resolved.

Occasionally a School/Authority user cannot resolve a Work Item (e.g. the user determines the data is correct despite PASI's evaluation, and it is a Work Item they are unable to Acknowledge). In such cases they can contact Student Records who will review the data and the Work Item, and if Student Records agree with the user's assessment, they can override the Work Item for the user to resolve it.

This scenario starts after Step 1 of the Primary Scenario #1 or Step 1 of the Alternate Scenario #2.

1. Student Records reviews the Work Item through one of the following screen in PASIprep:
   1. The view screen of a record, which may be:
      1. View Student
      2. View School Enrolment
      3. View Section
      4. View Course Enrolment
      5. View Evaluated Mark
      6. View Classroom Accommodation
      7. View School Transition
   2. Student Profile
   3. List Work Items
2. Student Records overrides the Work Item (using the same screen they reviewed the Work Item on)
   1. Note: Student Work Items and School Enrolment Work Items cannot be overridden. As well, Student Records may not be able to override other work items, based on the Validation Rules defined in the following services:
      1. Submit Course Enrolment Status Acknowledgement
      2. Submit Evaluated Mark Status Acknowledgement
      3. Submit Section Status Acknowledgement
      4. Submit Student School Enrolment Status Acknowledgement
      5. Submit Student Status Acknowledgement
      6. Submit Classroom Accommodation Status Acknowledgement
      7. Submit Responsible School Status Acknowledgement

The scenario ends with the Work Item(s) overridden, i.e. resolved.

For details on the security required to override Work Items see http://edm-goa-web-594/dokuwiki/doku.php?id=pasiprep_work_item_security_rules

A School/Authority user (or Student Records on behalf of a School/Authority user) can also manage single Work Items when they are reviewing a single data record.

1. User reviews a single Work Item through PASIprep Work Item Card on:
   1. The view screen of a record, which may be:
      1. View Student
      2. View School Enrolment
      3. View Section
      4. View Course Enrolment
      5. View Evaluated Mark
      6. View Classroom Accommodation
      7. View School Transition
   2. Student Profile
   3. Through their integrated SIS which uses the following services:
      1. Get Student Status
      2. Get Section Status
      3. Get Student School Enrolment Status
      4. Get Evaluated Mark Status
      5. get_course_enrolment_status_2018
      6. Get Classroom Accommodation Status
      7. Get Responsible School Status

User continues either with Step 2 of Primary Scenario #1 to fix the data, or Step 1 of Alternate Scenario #1 to Acknowledge the alert, or Step 1 of Alternate Scenario #2 to have Student Records override the alert.

If the user has more Work Items to manage after each of the above Scenario ends, they can repeat the process as needed.